Information We Collect

When you engage with ApiNetByteOn's testing process improvement services, we collect information that helps us deliver better solutions for your business needs. We're transparent about what we gather and why.

Information You Provide

Most information comes directly from you through contact forms, emails, phone calls, or during project discussions. We only collect what's necessary to understand your testing improvement needs and deliver our services effectively.

Automatically Collected Data

Our website collects basic technical information like IP addresses, browser types, and page views. This helps us understand how people use our site and identify technical issues that might affect your experience.

How We Use Your Information

We use your information solely to provide testing process improvement services and maintain our professional relationship with you. Here's specifically how we handle your data:

• Respond to your inquiries and provide information about our testing optimization services
• Analyze your current testing processes to recommend improvements
• Deliver consulting services and project implementations
• Send project updates, reports, and relevant communication
• Maintain records of our work together for future reference
• Improve our services based on feedback and project outcomes
• Comply with legal requirements in Taiwan and international business law

Marketing Communications

We may send you information about testing industry insights, new service offerings, or company updates if you've expressed interest. You can opt out of these communications anytime by contacting us directly or using unsubscribe links in our emails.

Information Sharing and Disclosure

We keep your information confidential and share it only in specific, limited circumstances that support your project needs or legal requirements.

Service Providers

Sometimes we work with trusted partners to deliver comprehensive testing solutions. When this happens, we share only the minimum information necessary and ensure these partners maintain the same privacy standards we do. Examples include cloud hosting providers for secure data storage or specialized testing tool vendors.

Legal Requirements

We may disclose information if required by Taiwan law, court orders, or legal processes. We'll notify you about such requests unless legally prohibited from doing so.

Business Transfers

If ApiNetByteOn undergoes a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We'll notify you beforehand and ensure the new entity maintains equivalent privacy protections.

• We never share client project details with competitors or unauthorized parties
• All team members sign confidentiality agreements
• Partner agreements include strict data protection clauses
• We maintain separate data environments for different clients

Your Privacy Rights

You have significant control over your personal information. Under Taiwan's Personal Data Protection Act and international privacy standards, you can exercise these rights at any time:

How to Exercise Your Rights

Contact us using the information provided below. We'll respond to your request within 30 days and may need to verify your identity to protect your information. Most requests are free, though we may charge reasonable fees for excessive or repetitive requests.

If you're not satisfied with how we handle your request, you have the right to file a complaint with Taiwan's data protection authorities or relevant regulatory bodies in your jurisdiction.

Data Security Measures

Protecting your information is fundamental to our business. We implement multiple layers of security to safeguard your data against unauthorized access, alteration, disclosure, or destruction.

Incident Response

Despite our best efforts, no security system is perfect. If a data breach occurs that could affect your information, we'll notify you promptly and explain what happened, what information was involved, and what steps we're taking to address the situation.

We maintain incident response procedures and work with cybersecurity experts to continuously improve our protective measures. Regular security audits help us identify and address potential vulnerabilities before they become problems.

Data Retention and Deletion

We keep your personal information only as long as necessary to fulfill the purposes for which we collected it, meet legal requirements, and maintain our legitimate business interests.

Retention Periods

• Contact Information: Maintained while you're a client and for 3 years after our last interaction, unless you request earlier deletion
• Project Documentation: Kept for 7 years to support ongoing maintenance, legal requirements, and potential future enhancements
• Communication Records: Retained for 5 years to maintain service continuity and resolve any questions about past work
• Website Analytics: Aggregated data kept for 2 years; individual session data deleted after 14 months

Deletion Process

When retention periods expire or you request deletion, we permanently remove your information from our active systems. Some data may remain in backup systems for up to 6 additional months before complete elimination. We maintain certificates of destruction for sensitive information disposal.

Certain information may be retained longer if required by Taiwan business law, ongoing legal proceedings, or legitimate dispute resolution needs. We'll inform you if legal requirements prevent us from deleting specific information when you request it.

International Data Transfers

ApiNetByteOn operates primarily in Taiwan, but some of our technical infrastructure and partners may be located in other countries. When we transfer your information internationally, we ensure appropriate protections are in place.

Transfer Safeguards

We use standard contractual clauses, adequacy decisions, and other approved mechanisms to protect your information during international transfers. Our cloud providers and technical partners must meet the same privacy standards we maintain, regardless of their location.

Data transfers typically occur to countries with strong privacy protections, such as members of the European Union, Canada, and other jurisdictions with adequate privacy frameworks. We avoid transferring data to countries without sufficient privacy protections unless absolutely necessary and with additional safeguards.

Cross-Border Processing

Some routine processing activities may involve accessing your information from different countries as our team collaborates on projects. All team members, regardless of location, follow the same privacy procedures and confidentiality requirements outlined in this policy.

Cookies and Website Technologies

Our website uses cookies and similar technologies to improve your browsing experience and help us understand how people use our site. We keep this simple and focused on functionality rather than extensive tracking.

Types of Cookies We Use

• Essential Cookies: Required for basic website functionality, such as remembering your preferences during a session
• Analytics Cookies: Help us understand which pages are most useful and identify technical issues
• Functional Cookies: Remember your choices to provide a more personalized experience

We don't use advertising cookies or behavioral tracking technologies. Most browsers allow you to control cookie settings, though disabling certain cookies may affect website functionality. Our website will still work with most cookies disabled, but some features may be limited.

Third-Party Tools

We use minimal third-party tools for website analytics and functionality. These tools have their own privacy policies, and we configure them to collect only necessary information while respecting your privacy preferences.

Changes to This Privacy Policy

We update this privacy policy periodically to reflect changes in our practices, legal requirements, or service offerings. When we make significant changes, we'll notify you directly via email or through prominent notices on our website.

Minor updates, such as clarifications or contact information changes, may be made without individual notification. We encourage you to review this policy periodically, especially before starting new projects with us.

Version History

Previous versions of this privacy policy are available upon request. We maintain records of all changes to ensure transparency about how our privacy practices have evolved over time.

If you disagree with changes to this policy, you can exercise your rights to limit or delete your information as described above. Continuing to use our services after policy changes indicates your acceptance of the updated terms.